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FThis service was registered by CQC on 28 March 2023.
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home care for individuals
Background:
A service user travelled to London to undergo a complex course of cancer treatment. To ensure their safety and comfort between hospital visits, they required 24-hour at-home care throughout their stay in the city.
Challenge:
The service user, unfamiliar with London and local healthcare providers, needed an immediate assessment and the provision of tailored round-the-clock care. The challenge was implementing this support quickly without disrupting their treatment schedule or adding undue stress during an already difficult time.